Senior Manager, Enterprise Operations (Remote)

Remote - Austin, TX

About Season

Season is a remote first, hybrid startup (with hubs in Austin, NYC and SF) setting out to rethink nutrition-based healthcare. Our platform allows doctors, registered dietitians and other healthcare experts to prescribe Food as Medicine. This prescription, in the form of a consumer app, allows patients to conveniently choose, procure and enjoy the foods that are right for their clinical nutritional needs and which fit their lifestyle, household preferences and tastes - and finally realize the promised benefits of Food as Medicine. 

Season is a series-A stage business backed by Andreessen-Horowitz, LRV Health, 8VC, Bain Capital, Healthy.VC and Grand Central Tech among others. Season recruits, employs, compensates, and promotes regardless of race, religion, color, national origin, gender identity, disability, age, veteran status and other protected status as required by applicable law and as a matter of our company ethics.

About The Role

As Senior Manager, Enterprise Operations, you will be responsible for building and executing against Season’s operations roadmap; this will include working closely with product, business development, and senior leadership to create implementation plans for external enterprise customers, identify internal opportunities for process improvement, and project manage their successful integration into the Season ecosystem. 

What You Will Do

  • Support customer relationships, including project scoping, implementation, and ongoing account management. As an early member of the account management team, you must be prepared to drive results with a high degree of autonomy.
  • Work cross-functionally with Product, Operations, Clinical and Analytics teams to identify opportunities for greater impact and promote strong customer relationships.
  • Alongside Season’s leadership team, create implementation roadmaps, project plans, and other resources to align stakeholders and set appropriate expectations.
  • Maintain a high degree of internal and external stakeholder coordination.
  • Build and maintain positive relationships with current and potential partners; own relationships and articulate Season’s compelling value proposition.
  • Define key project metrics, design and manage dashboards, and ensure we’re hitting our SLAs and other strategic goals.

About You

  • You have 3+ years of experience in healthcare operations, ideally in a role focused on project/program management, customer success, or consulting.
  • You are an excellent communicator.
  • You have demonstrated experience working between multiple parties to navigate to a satisfactory outcome across all involved; you are highly empathetic, and quick to understand others’ points of view and needs.
  • You are data-fluent, and comfortable identifying appropriate leading and lagging metrics, creating effective dashboards, and trending data.
  • You’ve worked in an entrepreneurial setting and are adept at setting and prioritizing your own work, and work creatively with constrained resources to perform your job successfully.
  • You are a leader with an ability to inspire and collaborate with colleagues from a wide array of backgrounds.
  • You have an overdeveloped sense of ownership.
  • Past experience in healthcare innovation or food/nutrition space is a plus; demonstrated passion for our mission is a must.

What You Get

  • A full-time role at a competitive wage with significant equity
  • Medical, dental, and vision benefits provided to you and your dependents at no cost
  • Option to participate in 401k plan
  • Flexible work arrangements, including unlimited PTO
  • An opportunity to use your skills to help improve nutrition and population health at a mission-driven company
  • A stipend to customize the tools you need to do your best work (get a special monitor, noise canceling headphones, a sick mechanical keyboard, etc)
  • A monthly $75 stipend for meals purchased through the Season platform
  • Fun coworkers 
  • A fully remote environment with regular in person meetups, at least quarterly